Refund Policy | SOLÁ

• Return policy

Due to the intimate nature of our products, returns or exchanges are not accepted unless the item received is incorrect or damaged. To report an issue, email info@my-sola.com within 7 days of delivery.

• Order cancellation

All orders can be cancelled prior to shipment confirmation. Once a shipment is confirmed, all intimate items are final sale.

• Refund

Refund requests may be processed only in case of unavailable stocks.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

For offline payment made via bank deposits and remittance center, pls send us email as we will be needing other details so that we can proceed with the refund.

You may contact info@my-sola.com