Refund Policy | SOLÁ

• Return policy

Please note: All international orders are strictly final sale.

We do not accept returns, refunds, or exchanges due to change of mind, personal preference, styling choices, incorrect sizing, or pre-order purchases.

Please review your size, product details, and cart carefully before completing your order.

Exception:

If you receive a damaged, defective, or incorrect item, please contact info@my-sola.com within 7 days of delivery with the required photos, videos, and order details.

International orders may be fulfilled through our Guangzhou (GZ) warehouse. The warehouse is not a general return address; SOLÁ will provide specific return instructions only for approved claims.

Disclaimer:

For hygiene and safety reasons, INVISEAM™ Intimatewear and No-Show products are non-returnable. Items in the Milk colorway are non-returnable as well due to the delicate nature of the light fabric color.

Items containing silicone may cause irritation or allergic reactions. Use at buyer’s discretion. No returns/refunds accepted for these items.

• Refund

Refunds will be issued to the original payment method and will be processed within 5–7 working days after the returned item has been approved. Refund requests will only be accommodated if replacement stock is unavailable.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

For offline payment made via bank deposits and remittance center, please send us email as we will be needing other details so that we can proceed with the refund.

You may contact info@my-sola.com