Refund Policy | SOLÁ

• Return policy

We ensure that the items you ordered have undergone quality check before shipping. In any case that you received a damaged or incorrect  item, please email us within 10 days upon receipt of the item you purchased. A customer service representative will get in touch to assist you.

Regular items may be returned or exchanged within 10 days from the date of delivery provided that the item is in the good condition with the original packaging , sales invoice and accessories included.

Items must be unused, in new condition, and include all original tags. Requests for returns or exchanges should be made within 10 working days, while defective items must be reported within 3 days of receipt.

Disclaimer:

For hygiene and safety reasons, INVISEAM Intimatewear and No-Show products are non-returnable. Items in the Milk colorway are non-returnable as well due to the delicate nature of the light fabric color.

Items containing silicone may cause irritation or allergic reactions. Use at buyer’s discretion. No returns/refunds accepted for these items.

• Order cancellation

Orders can be cancelled when an order is a duplicate order; payment is unsuccessful or incorrect information was entered upon checkout. Cancellations due to change of mind is not allowed.

• Refund

Refunds will be issued to the original payment method and will be processed within 5–7 working days after the returned item has been approved. Refund requests will only be accommodated if replacement stock is unavailable.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

For offline payment made via bank deposits and remittance center, please send us email as we will be needing other details so that we can proceed with the refund.

You may contact info@my-sola.com