Refund Policy | SOLÁ

  • Return policy

We ensure that all items undergo quality control before shipping. However, if you received a damaged or incorrect item, please email us at info@my-sola.com within 7 days of receipt with the following:

- Photos and/or videos of the item

- Description of the return reason

- Order details (Waybill & invoice copy)

A customer service representative will get in touch to assist you with the return and replacement process.

Items must be unused, in new condition, and include all original tags and packaging/accessories. Requests for returns or exchanges, including defective items, must be made within 7 days of receipt. Delivery costs will be shouldered by SOLÁ if the item received was damaged or incorrect. For change of mind returns or exchanges, delivery costs will be covered by the customer.

Disclaimer:

For hygiene and safety reasons, INVISEAM™ Intimatewear and No-Show products are non-returnable. Items in the Milk colorway are non-returnable as well due to the delicate nature of the light fabric color.

Items containing silicone may cause irritation or allergic reactions. Use at buyer’s discretion. No returns/refunds accepted for these items.

 

  • Order cancellation
Orders that are still in “pending status” or "unfulfilled" can be cancelled, directly on your SOLÁ account.

Please note that once your order has been assigned a tracking number, it is already considered shipped and can no longer be cancelled. Customers will be liable for any forced returns on shipped orders.


  • Refund

Refunds will be issued to the original payment method and will be processed within 5–7 working days after the returned item has been approved. Refund requests will only be accommodated if replacement stock is unavailable.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

For offline payment made via bank deposits and remittance center, please send us email as we will be needing other details so that we can proceed with the refund.

You may contact info@my-sola.com