FAQ

Our shapewear is made out of high quality Nylon and Elastane. This combination offers both compression for shape and stretch for comfort.

Our shapewear can be machine washed with cold water and tumbled dry in the low setting. We also recommend to hand wash it separately with cold water and light detergent. Please do not bleach or iron. Avoid having it in contact with rough surfaces and sharp objects as they may pull the fabric.

You can generally wear shapewear for up to 6-8 hours a day without any issues, as long as it fits properly and feels comfortable. However, it's important to listen to your body—if you experience discomfort, restricted breathing, or digestive issues, it's best to remove it sooner. Shapewear should enhance your shape, not cause pain or health problems. For daily use, choose styles with lighter compression and take breaks when needed.

Yes, if the shapewear has a silicone band, it's important to take a few precautions—especially if you have sensitive skin or a known silicone allergy. While the silicone helps keep the garment in place, it can sometimes cause irritation, redness, or allergic reactions with prolonged wear. If you experience itching, discomfort, or skin changes, stop using the garment and consult a healthcare professional.

Our size ranges from XS-XXL depending on the product.

If you're in between sizes, we recommend sizing up or getting a size that fits your largest measurement.

If you're still unsure about your size, feel free to reach out to us at info@my-sola.com and we'll be happy to help!

You may see our women's model guide here and men's model guide here to know the sizes they're wearing.

Our Sculpting Shapewear offers the tightest compression! It will be really tight at first but it will eventually, mold to your body and become comfortable with wear. Shapewear also naturally loosens over time, hence why we recommend getting your actual size but feel free to still size up.

Delivery times vary depending on your location:

Metro Manila & Luzon: up to 7 days
Visayas & Mindanao: up to 14 days

Please note that weekends and holidays are not counted as working days, and no operations are conducted during these times.

Disclaimer:

If you haven't received any tracking updates after the expected delivery timeline for your region, you may reach us at info@my-sola.com or contact our customer service team for assistance.

We accept the following payments via Xendit:

• Bank deposit
• Online banking
• Maya
• Gcash
• Shopee pay
• Debit/ Credit card
• Remittance

Currently our website is not offering Cash on Delivery (COD). However, you can check out our Tiktok, Lazada, and Shopee official shop for COD purchase.

Orders that are still in “pending status” or "unfulfilled" can be cancelled, directly on your SOLÁ account.

Please note that once your order has been assigned a tracking number, it is already considered shipped and can no longer be cancelled. Customers will be liable for any forced returns on shipped orders.

Orders placed between 11:00 AM – 4:00 PM (Monday to Friday only) are eligible for same-day courier pickup.

Please note that the ₱300 fee covers processing only. Customers are responsible for booking and paying the delivery/courier fee separately.

When your order is shipped, you will receive an e-mail regarding your order and tracking number.

We ensure that all items undergo strict quality control before shipping. However, if you received a damaged or incorrect item, please email us at info@my-sola.com within 7 days of receipt with your order details (Waybill & invoice copy) alongside clear photos and videos of the item.

To ensure a smooth process, please note our strict guidelines:

• Quality Inspection: All returned items undergo a formal quality and condition assessment upon arrival before any refund or exchange can be officially approved.
• Item Condition: Items must be unused, in brand-new condition, and include all original tags, packaging, and accessories.
• Timeframe: Requests must be submitted within 7 days of receipt. Failure to report or initiate the request within this period will result in the forfeiture of your eligibility for a return or exchange.
• Shipping Fees: Delivery costs are covered by SOLÁ if the item received was damaged or incorrect. For  exchanges, shipping costs are covered by the customer.

Strictly Non-Returnable Items:
For hygiene, safety, and fabric delicacy reasons, the following items are Final Sale:

• INVISEAM™ Intimatewear and No-Show products.
• All items in the Milk colorway (due to the delicate nature of the light fabric color).
• Items containing silicone (Silicone may cause skin irritation; use at buyer's discretion. No returns/refunds accepted).

You can check out our full Refund Policy for more details.

Pre-Order items will be shipped within 30 days. If an On-Hand item is ordered together with a Pre-Order item, the order will be shipped together.

Free shipping is applicable for orders above Php 2500.

Our shipping rate is based on the weight and dimension of the order. The shipping fee is automatically calculated on the check-out page.

Please note that once your shipment has been picked up, shipping method changes are no longer possible. Any changes or additional shipping fees due to customer requests will be covered by the customer.